Growth audit
Find where your business is losing customers.
A clear look at how you get found, answer calls, follow up and earn reviews. You get your biggest leaks named and a plan to fix them, taught to your team or set up for you.
What we look at
Six places demand leaks.We check each one.
Most businesses do not need more leads first. They need to stop losing the ones they already have.
- 01
How you get found
Google, the map pack and AI assistants such as ChatGPT. Do they know who you are and recommend you?
- 02
How calls are answered
What happens to every call, after hours and on busy days, and whether a missed caller ever hears back.
- 03
How leads are followed up
How fast a new inquiry gets a reply and how many times an estimate is followed up.
- 04
How reviews and referrals work
Whether happy customers are asked, and how easy it is for them to say yes.
- 05
Who owns your accounts
Whether your Google profile, ads, website and data are in your name and under your control.
- 06
What your website does
Whether a visitor on a phone can find what they need and book in under a minute.
What you get
A plain plan,not a pitch deck.
You leave knowing exactly what to fix and who does the work.
- 01
Your biggest leaks, named
The places your business loses demand it already has, in order of what matters most.
- 02
What to fix first
A short, clear order of work, starting with what is closest to revenue.
- 03
Teach it or set it up
For each fix, whether your team can learn to build it or whether you would rather we set it up. You choose.
How it works
Three simple steps.Start in two minutes.
Begin with the free scorecard, then tell us about your business.
- 01
Take the free scorecard
Two minutes, eight questions, no sign-up. It shows where you are likely leaking customers.
- 02
Tell us about the business
Apply with ten short questions. Tell us where the company is today and where growth is stuck.
- 03
We review and walk you through it
We look at what you have, name the biggest leaks and go through your options with you.
Two ways to work with us
Learn to build it, or have it built. You own it either way.
- Option 1
We teach you
Build it yourself, with an expert in your corner.
Your team sets up each system with our step-by-step playbooks, working sessions and reviews of their work. You learn it by doing it.
- Option 2
We set it up for you
Done for you in your accounts, then handed over.
We build the systems inside your own accounts, then hand them over with training so your team can run them. Or we keep improving them with you.
Not sure which fits? Most businesses mix the two. We’ll recommend a split after we look at what you have.
Questions
Common questions.About the audit.
What is a growth audit?
A review of how your business gets found, answers calls, follows up with leads and earns reviews, ending with your biggest leaks named and a plan to fix them.
What does it cost?
Start with the free Growth Leak Scorecard. For a full review of your business, apply and we will explain what is involved, and any cost, before you commit to anything.
Do I have to hire you to fix what you find?
No. You can use the plan yourself, have your team build it with our teaching, or have us set it up. Everything runs in your own accounts either way.
Who is it for?
Established local and B2B businesses that already have customers and real demand, such as home services, healthcare, professional services and more.
How long does it take?
The scorecard takes about two minutes and the application about three. We will tell you what to expect after you apply.