Grow
Online reputation and review management
Reputation management means earning good reviews, watching for new ones and replying to each so that what people find when they search for your business builds trust. We set up a simple system: a one-tap review link, a request after every job, a reply routine and referral asks. It runs in your own accounts.
What we set up
What’s included.Taught to you, or done for you.
Most happy customers never leave a review unless they are asked at the right moment. A system turns that from luck into a habit and protects your reputation when something goes wrong.
- 01
A one-tap review link
A direct link to your Google review box, sent by text or email so leaving a review takes seconds.
- 02
Automatic review requests
A message sent after each job or visit, timed for when the customer is happiest.
- 03
Reply routine
Short, human replies to positive and negative reviews, with a simple way to handle unhappy customers.
- 04
Referral asks
A polite follow-up that invites happy customers to introduce friends and colleagues.
Signs you need this
- You have far fewer reviews than your competitors.
- Reviews are old or unanswered.
- You only ask for reviews when you remember.
How we build it
Five stages.One system you keep.
Every service follows the same arc as the incubator itself, so you understand what was built and your team can run it long after we step back.
- 01
Diagnose
We look at how the business wins customers today: what exists, what’s connected, and where demand is lost.
- 02
Design
We build a personalized System Scale roadmap, sequenced around the gaps that matter most.
- 03
Build
We set up the systems alongside the business and teach the team how to run them.
- 04
Optimize
We analyze what’s working and improve it, using the business’s own data.
- 05
Own
The business leaves with infrastructure it owns and understands.
Questions
Common questions.About Reputation and review management.
How do I get more Google reviews?
Ask every customer, at the right moment, with a direct link. Automating the request makes it consistent.
Is it okay to only ask happy customers?
No. Google prohibits selectively asking only customers you expect to be happy. Ask everyone and reply to all feedback.
Can you remove a bad review?
Only reviews that break Google’s policies can be reported and removed. Otherwise the best response is a calm, helpful reply.
Own the system.Don’t rent it.